Privacy Policy

Introduction

Welcome to Memo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS application and related services.

Information We Collect

Personal Information

• Account information (name, email address, profile details)
• Authentication data through WorkOS AuthKit
• Team and organization information
• Communication preferences and settings

Usage Data

• Application usage patterns and feature interactions
• Performance metrics and error logs
• Device information and browser details
• IP address and general location data
• Session information and timestamps

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through our cookie consent banner. We categorize cookies as:

• Essential Cookies: Required for core functionality (always active)
• Analytics & Personalization: Help us improve our services and personalize your experience (optional)

Third-Party Services

We work with trusted third-party services to provide our platform. Currently, all services we use are considered essential for our core functionality:

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Authenticate users and manage accounts
• Provide customer support and respond to inquiries
• Send important updates and security notifications
• Analyze usage patterns to improve functionality (with consent)
• Ensure security and prevent fraud
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

• With third-party service providers who help us operate our platform
• With your explicit consent
• To comply with legal obligations or protect our rights
• In connection with a business transfer or acquisition

Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent for optional data processing

To exercise these rights, please contact us at gehr.michael97@gmail.com

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication protocols
• Secure data centers and infrastructure
• Employee training on data protection

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account data: Until account deletion + 30 days for backup recovery
• Usage analytics: 24 months for service improvement
• Transaction records: 7 years for tax and legal compliance
• Support communications: 3 years for quality assurance

International Data Transfers

Our services are hosted in the United States. If you are accessing our services from outside the US, your information may be transferred to, stored, and processed in the US. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: